Approach & Methodology

WISE Healthcare developed and applied its proprietary Innovation Change Approach (INCA) for the County of Los Angeles with L.A. Care Health Plan, the Community Clinic Association of Los Angeles and the County of Los Angeles Department of Health Services. The WISE team was instrumental in helping redesign the referral process, improving staff workflow and implementing a County-wide telehealth system consisting of five major hospitals, four multi-ambulatory care centers and over 250 Federally Qualified Health Centers (FQHCs).

INCA

INnovation Change Approach

Explore

Discover the
Current States

Identify Work Flow
Touch points &
Dependencies in
Primary & Internal
Process

Collaborate

Develop the
Future States

Build Synergy to
Bridge New
Process with New
Technology

Implement

Create a
New State

Implement Newly
Engineered
Workflow &
Expectations

Realize

Document
Outcomes

Report Successes
and Measure
Accomplishments