Virtual Care can support four critical strategic priorities:
In the context of these priorities, answering three targeted questions can help to define Virtual Care initiatives:
We start by clarifying why we are investing in telehealth or Virtual Care. We will enlist clinical, operational, financial, and health IT stakeholders to identify core strategic initiatives and challenges that Virtual Care can address.
Not every technology platform is right for every strategic goal. We will evaluate vendors’ offerings based on their ability to deliver the specific outcomes we are seeking.
Virtual Care initiatives will be successful only if they are sustainable over time. We must plan and budget investments in the provider community and internal technology, operational costs, evaluating vendor’s partnership requirements, providing workflow redesign, and systematically staging rollout and scaling.