Alvin Kwong brings to WISE Healthcare experience that spans the healthcare industry – academia, hospitals, medical groups, insurance companies, consulting companies, and Federally Qualified Health Centers. Alvin has 10 years of dynamic healthcare management, consulting, and entrepreneurial experience driving innovative solutions. His project management experience began with managing and coordinating multimillion-dollar grants at the University of California, Los Angeles. He led a team of workflow engineers to conduct assessments of Santa Clara County community health centers’ workflow, data quality, practice management, and registry systems, and implemented team-based strategies for care coordination. Additionally, he authored a systematic literature review of various team-based strategies for coordinating care.
His next ventures included leadership positions at several consulting companies. At Kaiser Permanente Consulting, he conducted training programs for concurrent review teams in the behavioral health department. Next, Alvin delved into strategic planning and financial modeling for health centers throughout the United States. More recently, Alvin honed his business intelligence and data analytics skills with a physician management company, implementing pay-for-performance programs and revamping the business intelligence department by compiling a data warehouse and creating dashboards and reports for over 30 contracted ER and hospitalist programs.
Most recently, Alvin spearheaded the development of a business intelligence division at Greg Facktor and Associates (GFA), a leading professional consulting firm in California with a focus on the healthcare industry. He also served as project manager for large grants for the Health Infrastructure Investment Program (HIIP) and Service Expansion Programs at Federally Qualified Health Centers. His breadth, depth, and understanding of the industry is valued by his clients, who trust him to make sustainable and strategic decisions and navigate them within the changing healthcare landscape.
Alvin received a Master of Public Health in healthcare management and health policy from the University of California, Los Angeles, and a Bachelor of Science in biochemistry and cell biology from the University of California, San Diego. When not at work, Alvin spends his time outdoors cycling and golfing.
A Southern California native, Danielle Morheiser has always had a passion for people and technology—and putting the two of those together to solve problems. Before joining WISE Healthcare, Danielle was a lead agent with Redfin, Inc., a technology based real estate company. In that role, she worked with Redfin engineers to create a user-friendly website and application that she shared with her colleagues. She took pride in providing a positive and pleasant home-buying experience for her clients with her hands-on management and oversight of each step of the sales process.
Danielle has a Bachelor of Accountancy degree in business finance from the University of Redlands. Her financial training has proved beneficial in every job she’s held since earning her degree. Before Redfin, Danielle worked as a lead agent for Armanino, one of the largest independent accounting and business consulting firms in the United States. While there she used her project management and workflow engineering skills to consolidate and restructure businesses. She also launched her own consulting business, The Morheiser Group, a real estate advisory service representing developers and investors in the Inland Empire and California desert communities. Her career also includes positions with the Associates Real Estate Group, Coldwell Banker Town and Country and various positions including accounts receivable and payables and loan processing at Arrowhead Credit Union.
Along with her technology, finance and sales expertise, Danielle has healthcare experience, too. She began her career in dentistry. Upon attaining her CRT license and digital X-ray training, she performed digital X-rays on patients and trained her colleagues on the software.
Danielle resides in Redlands with her husband and two sons. In her little spare time, she enjoys observing the aquatic life of the fish and corals in her salt water aquarium.
Gerald (Gerry) Gagner joined WISE Healthcare in 2018 after more than eight years of successful management experience in the hospitality sector, where he worked as a general manager for Panera Bread. One of his key accomplishments in that role was overseeing the opening of a new Panera Bread drive-thru café. His strategic planning, project management and recruiting skills resulted in record breaking sales in the café’s first week of business. Gerry’s focus on quality led to his store earning a score of 100% on an external food safety audit for the first time in that market’s history.
As Gerry’s accomplishments grew, he was consistently given new responsibilities, including serving as the data analyst for his store’s market area. He presented market trends and analytics to Panera Bread regional stakeholders. He was asked to assist in a store that was struggling. Putting to work the same workflow engineering skills that he will call on in his new role at WISE Healthcare, Gerry implemented new processes, hired a new management team and the store responded with improved profits and productivity. A respected leader, Gerry hired more than 100 employees during a time of upward growth. His training and development skills along with his motivational management style resulted in consistently low employee turnover and positive morale. An accomplished communicator, Gerry shared secrets to success and motivational messages to his colleagues in other cafés through a regular series of “Shout-Outs” in which he reported performance metrics and best practices.
Gerry was born and raised in Corona, California and has lived in the Inland Empire all his life. He graduated from the University of Redlands with a Bachelor of Science in business. He lives in Lake Elsinore with his fiancée and two dogs. In his free time, he enjoys fishing, hunting and motorcycle riding.
Dr. Shelton is board certified in urology and clinical informatics. He grew up in Santa Fe, New Mexico. He earned his Bachelor of Arts in history and psychology from the University of Colorado. His medical education includes his Medical Doctorate from Weill Cornell Medical College at Cornell University in Ithaca, New York. He subsequently obtained a Master of Science in health services degree from the University of California Los Angeles (UCLA). He completed his urology residency training at UCLA along with a fellowship in health services research at UCLA. During his fellowship he began to pursue his interest in informatics, working to create an informatics platform and population health management program for patients with bladder cancer at the Veterans Administration (VA) Greater Los Angeles Healthcare System. He currently spends half of his time in the Department of Informatics at the VA Greater Los Angeles. He is also affiliated with other Southern California hospitals, including Torrance Memorial Medical Center.
Dr. Shelton continues his work at the intersection of informatics, quality improvement and implementation science. He has published work on electronic clinical quality metrics, as well as the use of a computerized clinical decision support tool to improve appropriate use of PSA screening. He is an assistant professor in the Department of Urology at the David Geffen School of Medicine, UCLA, and serves on various professional society committees at the American Urological Association, the Large Urology Group Practice Association and the American Society of Clinical Oncology. Dr. Shelton’s interest in patient centered care inspired him to lead the implementation of the first general urology telehealth clinic in the VA, which has now served over 1,700 Veterans. He has also worked on quality improvement projects in community urology practices in Los Angeles and across the country and has presented this work at the American Urological Association (AUA).
With nearly twenty years of experience as an executive assistant, Jess Ayala has developed the organizational skills and forward thinking needed to keep the WISE Healthcare team on track and moving forward. She assumes numerous roles at WISE, including special projects manager, senior workflow engineer, lead physician liaison, and office manager. Jess adeptly manages the schedules for WISE Healthcare executives, coordinates educational events, assists with onboarding new clinics to the Multi-County eConsult Initiative, and conducts field visits to resolve any issues. Her commitment to excellence motivates the team and inspires confidence in all with whom she interfaces.
Prior to joining WISE Healthcare, Jess worked for WISE Healthcare Chief Executive Officer Sajid Ahmed at two other organizations – Martin Luther King, Jr. Community Hospital where Sajid was the chief information and innovation officer and prior to that, at LA Care Health Plan where Sajid was the director of health IT. At the hospital she assisted with coordinating the meetings and communications for the Health IT team, one of the hospital’s largest departments with more than 40 staff members. She also managed contracts with numerous vendors and organizations, implementing systems and software to ensure the fulfillment of all contractual obligations. Jess kept the department morale strong and employee retention high with her knack for having fun. She coordinated monthly potlucks, departmental celebrations, and lent her creativity to planning hospital wide events as well.
Jess is a mother of three daughters, and a grandmother of one granddaughter. Jess enjoys her free time out on the open road, tuned in to her favorite music. One of her favorite destinations is San Francisco, where she finds hidden gems each time she visits. She also enjoys baking, reading and writing poetry. Jess is currently pursuing a bachelor’s degree in healthcare administration with a minor in project management from Ashford University.
Jessica Gonzales Miramontes excels at multitasking. Her key to managing her duties as a student, employee, and parent is her personally developed workflow management system, comprising Six Sigma Best Practices and her own entrepreneurial skills. Before joining WISE Healthcare, Jessica worked as a physical education assistant in the Ontario-Montclair School District. For more than two years she assisted a lead teacher with teaching physical education to approximately 1,200 students each week. During this same time, she was a full-time student at the University of La Verne, where she earned a Bachelor of Art degree in liberal studies. Before matriculating at the University of La Verne, Jessica studied at Chaffey College in Rancho Cucamonga. While a student at Chaffey, she worked as a library circulation clerk at the college.
Her diverse work history includes working as a laboratory specimen processor, an auto parts sales manager, and a real estate office manager. Her proactive, problem-solving approach and her excellent customer service skills led to her success in each of these diverse roles. She was promoted to commercial and inventory management in the auto parts industry. During her real estate experience, she implemented new IT platforms and tools to better meet the buyers’ needs and shared her communications technology knowledge with her colleagues.
In her current role as a workflow engineer with WISE, Jessica’s time management skills enable her to efficiently embrace an ever-growing list of projects. She does so while simultaneously pursuing her master’s degree in management from the University of Redlands. And, every year, Jessica volunteers with the University of La Verne’s Family Literacy Conference, where she engages with students and their families to bring reading literacy to the safety net population. Outside of work, she enjoys her free time with her son. Together, they enjoy hiking, visiting the beach, and exploring locally owned family restaurants.
Specialized in finance and data analysis, Ken Okura is experienced in working in finance and administration at nonprofit organizations, including hospitals and charities. Ken is currently engaged in the finance department for Greg Facktor & Associates, a professional consulting firm with a focus on healthcare. He is charged with collecting financial data, performing financial analysis, and developing Medicare cost reports.
While at Sharp Memorial Hospital, one of San Diego’s largest healthcare systems, Ken was responsible for managing the finances of the Patient Grievance Subcommittee department, creating historical data trends and financial projections of the department, identifying the issues, and finding cost-savings opportunities.
Ken served as a finance intern at Plant With Purpose, an international development organization dedicated to improving the lives of people living in extreme poverty in developing countries. He created geographical mapping reports of incoming donations to the organization to identify the largest donating regions within the United States. He also forecast the financial projection of Plant With Purpose and identified an unforeseen financial threat to the organization. His discovery enabled the agency to implement new practices in finance and operations to ensure long-term solvency.
Ken has a Bachelor of Business Administration degree with a concentration in finance from the University of San Diego (USD). While pursuing his education at USD, he served as the leader of the finance club. He recruited guest speakers, including CEOs, CFOs, and other top executives in the finance industry to share their knowledge with club members. He led his club’s team to prepare for weekly meetings, promoted the club to increase membership, and ensured that all members were gaining valuable academic and professional insight to prepare them for their professional careers in finance. Outside of work, Ken enjoys hiking and camping, and is an accomplished outdoor photographer.
Nida Javed is passionate about ensuring patient safety and quality in all aspects of healthcare delivery. Nida grew up in Ontario, California, and attended Ontario High School. From there, she went on to earn a Bachelor of Arts degree in political science from Boston College and a Master of Business Administration in healthcare administration from Loma Linda University.
Before joining WISE Healthcare, Nida worked in infection control and prevention at Kaiser Permanente. She worked with leadership, nurses, and physicians at both Riverside and Moreno Valley facilities to ensure best infection control practices and compliance with CDC guidelines. She led dynamic projects and education initiatives that promoted patient safety and quality at the facilities.
Along with experience in healthcare quality, Nida has also worked in healthcare finance at Inland Empire Health Plan (IEHP). She joined IEHP when the Affordable Care Act was implemented, and IEHP member growth surged as more people were able to access healthcare. To ensure that correct and timely capitation payments were submitted to providers during this rapid growth, Nida led monthly problem-solving projects that involved understanding and then teaching and implementing the rapidly changing business rules and coding them correctly for audits. She feels fortunate, through her work at IEHP, she has been able to serve the community in which she grew up. Her career also includes an internship at Loma Linda University Medical Center as a quality management intern, and a role as a writer at the Loma Linda University Health Systems School of Religion.
Nida aspires to work toward continuous improvement in healthcare delivery and access. She believes in the power of compassion and empathy and hopes to exemplify these qualities in her professional life. In her free time, Nida enjoys reading historical fiction. She is fascinated by all fictional/non-fictional work that came out of WWII and how each narrative exemplifies the idea that “the road to Auschwitz was built by hate but paved with indifference.” She aims to lead a life that puts care for others first.
Sarah O’Connor is passionate about improving the quality of care for patients and health care professionals. In her life experience, she has seen first-hand the challenges that health care organizations face implementing systems designed to streamline timely and effective communication. Sarah grew up in in the San Francisco Peninsula near Stanford University, a community that prizes innovation. Her early education included a charter school, which has developed game changing models for project-based learning. She continued her education at University of Redlands, where she studied environmental science.
As an intern at Mamoní Valley Preserve, Panama, Sarah participated in research to assess the viability of monetizing forest ecosystems. She was co-leader with a team that mapped data for water shed change analysis. The team produced 3-D maps of the data for conservation activities and presented findings to key stakeholders in Panama. She subsequently presented this research at the ESRI user conference in San Diego, California. Key in these discussions was implementation of ESRI’s applications.
Sarah highly values community service and it is fundamental to her desire to make the world we share healthier. Through hands on work with Adaptive Physical Education in the Redlands Unified School District, she developed an appreciation for the importance of public policy in scaling systems for our special needs populations. Through her facilitating role, Sarah helped professional educators in their work with clients who are “at risk” in the general education environment. She also volunteers with the Redlands Family YMCA.
While at University of Redlands, Sarah worked for the Office of Alumni and Community Relations. As she advanced in her role there, she was given increasing responsibility for community engagement, event management, marketing communications and web site development. She helped develop and implement programs that improve the visibility and effectiveness of customer facing programs. Sarah lives in Redlands, California.
William Jih is a family medicine physician who has been practicing in the Inland Empire area since early 2002. He received his Bachelor of Science degree in biology from Rensselaer Polytechnic Institute and his medical degree from Albany Medical College of Union University. His residency in family medicine was completed at Loma Linda Medical Center where he also served as chief resident. Throughout his career, he has served as a medical informatics liaison officer, the vice chair to the department of family medicine, medical director, and more, all at Loma Linda University Medical Center. Additionally, he served as chief medical officer of a large private multi-specialty medical group in the Inland Empire. A lifelong learner, Dr. Jih achieved his MBA from Louisiana State University in 2019.
His experience is vast, with numerous awards to validate his medical excellence, starting with the resident teaching award and the National Committee for Quality Assurance (NCQA) Best Practice Recognition award for diabetes as well as the NCQA Patient-Centered Medical Home Recognition award. He was awarded the Loma Linda Medical Center Physician Leader in Quality Prize in 2009. As a scholar he has presented on numerous topics including sexual violence, preventive care quality improvement, and systematic approach to medication reconciliation, all of which will help in his work with WISE Healthcare.
Board certified in Family Medicine and Clinical Informatics, Dr. Jih is also a member of the Medical Group Management Association, American Medical Group Association, the American Academy of Family Practice, American Medical Association, and more. He is a California native and enjoys sports and photography.
Lisa Altman, MD, is the director of innovation in healthcare at WISE Healthcare. She is a leader in clinical primary care with over 30 years of experience serving the public. She earned her medical degree from the University of California Los Angeles (UCLA) School of Medicine, where she completed her residency in internal medicine, her fellowship in hematology and oncology, and served as chief resident of the UCLA San Fernando Valley Program. Her clinical specialties include primary care, women’s health, and virtual care.
Dr. Altman is passionate about innovative whole person healthcare and worked to evaluate and implement changes in healthcare delivery that streamline and improve the patient experience. She has worked to expand the adoption of patient-centered practices in a variety of clinical leadership roles for the VA Greater Los Angeles Healthcare System including associate program director of the Internal Medicine Training Program, director of administrative medicine and employee health, as well as associate chief of staff, overseeing ambulatory and primary care provision across 13 clinics serving 90,000 patients. She is also deeply committed to training and mentoring health care professionals as the director of a women’s health fellowship and a clinical professor of medicine at the UCLA School of Medicine.
Dr. Altman brings her vast medical knowledge, and invaluable years of experience developing and implementing integrated, innovative clinical programs that incorporate virtual care to WISE Healthcare. Dr. Altman is based in Los Angeles where she enjoys spending time with her husband, two dogs, and three daughters.